Privacy Policy
Last updated: November 2026
1. Our commitment
DA General trading as Ranger Property Management (Ranger, we, us or our) respects your privacy.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit rangerproperty.com.au, make a booking, stay at one of our properties or contact us. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. What we collect
The personal information we collect depends on how you deal with us. It may include:
Contact details: your name, email address, phone number and postal address
Booking details: dates of stay, number and names of guests, arrival time, vehicle registration, special requests and booking history
Payment details: billing name and address, and payment confirmation. Card details are entered directly into our payment provider's secure gateway and are not stored by us
Identity verification: where required for a booking or bond, a copy or details of photo identification
Communications: messages, enquiries, feedback and reviews you send us
Website usage: IP address, browser and device type, pages visited, referring site and time spent on the Website, collected through cookies and similar technologies
Marketing preferences: whether you have subscribed to our emails and how you engage with them
You can browse the Website without telling us who you are. If you choose not to give us certain information, we may not be able to take or manage your booking.
We do not knowingly collect sensitive information. If you tell us about a health or accessibility need so we can prepare for your stay, we will use it only for that purpose.
3. How we collect it
We collect personal information:
directly from you, when you make a booking, fill in a form, subscribe to emails, call, email or message us
through our booking engine (Resly) and payment provider when you book online
from third-party booking platforms such as Airbnb / Booking.com / Stayz if you book through them
automatically, through cookies and analytics tools when you use the Website
4. Why we use it
We use personal information to:
process, confirm and manage your booking, including payments, bonds and refunds
send pre-arrival information, access instructions and check-in details
respond to enquiries and provide guest support during your stay
manage the safety and security of our properties, guests and neighbours
meet our legal obligations, including under the NSW short-term rental accommodation laws and tax laws
improve the Website and our services
send you news, offers and updates where you have agreed to receive them
5. Direct marketing
We will only send you marketing emails if you have opted in, or if you have stayed with us and we reasonably believe you would expect to hear from us.
Every marketing email includes an unsubscribe link, and you can opt out at any time by using it or by contacting us. We comply with the Spam Act 2003 (Cth).
6. Who we share it with
We do not sell your personal information. We share it only where needed to provide our services, including with:
Resly, our reservation and booking management system
Payment providers, which processes card payments
Squarespace, which hosts the Website and its forms
Squarespace and Gmail, which sends our emails
Squarespace and Google Analytics, which help us understand how the Website is used
property owners, cleaners, maintenance contractors and on-site staff, only to the extent needed to prepare for and manage your stay
our professional advisers, such as accountants and lawyers
government authorities, police or regulators where required or authorised by law
Our service providers are required to handle your information securely and only for the purposes we engage them for.
7. Overseas disclosure
Some of our service providers store or process data outside Australia. In particular, Squarespace stores data in the United States. We take reasonable steps to ensure these providers handle personal information in a way that is consistent with the Australian Privacy Principles.
8. Cookies and analytics
The Website uses cookies, which are small files stored on your device. Some are essential to make the Website and booking engine work. Others help us understand how visitors use the Website and measure the performance of our marketing.
You can manage or block cookies through your browser settings or the cookie banner on the Website. Blocking some cookies may affect how the Website and booking engine work.
9. Keeping your information secure
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. These include secure, encrypted connections (SSL), access controls on our systems and using reputable, secure service providers.
No method of transmission over the internet is completely secure, so we cannot guarantee the security of information you send to us online.
We keep personal information only for as long as we need it for the purposes above, or as required by law (for example, financial records for seven years). After that, we securely delete or de-identify it.
10. Data breaches
If a data breach is likely to result in serious harm to you, we will notify you and, where required, the Office of the Australian Information Commissioner (OAIC) under the Notifiable Data Breaches scheme.
11. Accessing and correcting your information
You can ask to access the personal information we hold about you, or ask us to correct it if it is inaccurate, out of date or incomplete. Please contact us using the details below. We will respond within a reasonable time, usually 30 days.
In limited circumstances the law allows us to refuse access. If so, we will tell you why in writing.
12. Complaints
If you have a concern about how we have handled your personal information, please contact us first. We will investigate and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Changes to this policy
We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date it was last updated.